Metropolitan Thames Valley Housing (MTV) (202210801)
The complaint is about the landlord’s response to the resident’s reports about: Issues with his boiler and flooding Service charges The landlord’s complaint handling has also been investigated.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Midland Heart Limited (202209417)
The complaint is about the landlord's handling of the resident’s reports of noise nuisance from a neighbour’s property.
Notting Hill Genesis (NHG) (202208938)
The complaint is about the landlord’s handling of: The residents report of domestic noise from the neighbour’s property. The record keeping.
Notting Hill Genesis (NHG) (202221363)
The complaint is about the landlord’s: Handling of repairs to the communal front entrance door lock. Complaint handling.
Richmond Housing Partnership Limited (202112026)
The complaint is about: the landlord’s handling of the resident as a perpetrator of antisocial behaviour (ASB); an alleged data breach, and; the landlord’s complaint handling.
Royal Borough of Kensington and Chelsea (202009512)
This complaint is about the landlord’s handling of refurbishment work at the resident’s property.
Sage Housing Limited (202209226)
The complaint is about: The landlord’s response to the resident’s reports of damage to the roof at her property. The landlord’s handling of the resident’s complaint.
Selwood Housing Society Limited (202121603)
REPORT COMPLAINT 202121603 Selwood Housing Society Limited 26 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Six Town Housing Limited (202112523)
The complaint is about: The landlord’s response to the ASB reports about the resident’s neighbour. The landlord’s visit to the property on 20 August 2021.
Southern Housing Group Limited (202218376)
This complaint is about the landlord’s: Response to the resident’s reports of: mould boiler issues Complaint handling; Record keeping.