We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
This complaint is about how the landlord handled the resident’s: Request for a transfer to another property in the block when it became available. Reports of antisocial behaviour (ASB) by a neighbour. This investigation has also considered the landlord’s handling of the associated complaint.
This complaint is about the landlord’s response to the resident’s reports of: Structural issues with the staircase due to damp and crumbling walls. Cracks to the hallway ceiling.
The resident’s complaint is about the landlord’s handling of: Reports of repairs needed to the communal drainage. Requests for reimbursement of costs.
The complaint is about the landlord’s handling of a fence repair or replacement. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord providing incorrect information about the length of the lease of the resident’s property.
The complaint is about the landlord’s response to the resident’s enquiries about the estimated service charges for the period 2023 to 2024. This Service has also considered the landlord’s handling of the complaint.
The complaint is about the landlord’s handling of: Major repairs to the floor. The formal complaint.
The complaint is about the landlord's handling of: Communal repairs. The communal cleaning. The resident’s associated complaint.
The complaint is about the landlord’s handling of a tree maintenance request. The Ombudsman has also investigated the landlord’s handling of the associated complaint.
The complaint is about the landlord’s handling of the resident’s: Request for information regarding her service charge. Associated complaint.