Haringey London Borough Council (202218084)
The complaint is about the landlord’s delay in repairing the resident’s property. The Ombudsman has also considered the landlord’s complaint handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Housing Solutions (202307499)
The complaint is about the landlord’s handling of: Insulation within the property. The resident’s reports that the soil pipe was not compliant. The resident’s reports of repairs required and mould in the bathroom. Communication regarding fire compartmentation. The Ombudsman has also considered the landlord’s complaint handling.
Hyde Housing Association Limited (202215245)
The complaint is about the landlord’s handling of the resident’s requests for front door and external canopy replacement, window, and internal decoration works.
Hyde Housing Association Limited (202234131)
The complaint is about the landlord’s: handling of lift repairs in 2022 . response to the resident’s request for reimbursement of service charges relating to the lift. The Ombudsman has also assessed the landlord’s: complaint handling. record keeping.
Hyde Housing Association Limited (202234547)
The complaint is about: The landlord’s handling of damp and mould reports. The landlord’s management of repairs at the property. The landlord’s handling of pest control issues. The landlord’s handling of the resident’s complaint.
Hyde Housing Association Limited (202305517)
The complaint is about the landlord’s response to the resident’s request for a repair to: A leak. The boiler and associated pipework. The Ombudsman has also considered the landlord’s complaint handling.
Hyde Housing Association Limited (202305858)
The complaint is about the landlord’s response to the resident’s enquiry about insurance and repair costs. The Ombudsman has also considered the landlord’s record keeping.
Hyde Housing Association Limited (202315476)
The complaint is about the landlord’s handling of: the resident’s reported concerns about the standard of the: grounds maintenance. internal communal cleaning. the resident’s concerns that the estimated service charges had increased . The Ombudsman has also assessed the landlord’s: complaint handling. record keeping.
Islington Council (202331972)
The complaint is about: The landlord’s handling of the resident’s request to be rehoused. The landlord’s handling of repairs (including water leaks, issues with electrics, and pests). The landlord’s handling of reports of damp and mould.
Kirklees Council (202327383)
The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) including harassment from his neighbour and the housing officer’s conduct. The landlord’s handling of the resident’s complaint.