Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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One Housing Group Limited (202316616)

The complaint is about the resident’s reports about the landlord’s handling of repairs to the metal panel attached to her balcony.

Orbit Group Limited (202300902)

The complaint is about the landlord’s handling of the resident’s reports of a leak, and the associated repairs. The Ombudsman has also considered the landlord’s complaint handling.

Orbit Group Limited (202317725)

The complaint is about the landlord’s response to reports of a leak, damp and mould and it’s handling of the subsequent repairs.

Paradigm Housing Group Limited (202302532)

The complaint is about the landlord’s response to concerns raised about the service charge.

Peabody Trust (202324293)

The complaint is about: The landlord’s response to the resident’s request for cyclical decoration works. The landlord’s handling of the resident’s complaint.

Shepherds Bush Housing Association Limited (202305835)

The complaint concerns the landlord's response to the resident’s reports of strong smells in her flat.

Southern Housing (202301178)

The complaint is about the landlord’s: Handling of the repairs following a leak into the property. Complaint handling.

Stonewater Limited (202225980)

The complaint is about the landlord’s handling of: The resident’s reports of a broken fence and other garden issues. The resident’s report of damage caused to garden furniture and contractor behaviour. The complaint.

Stonewater Limited (202318462)

The complaint is about the landlord’s handling of: the resident’s request for adaptations. the associated complaint.

The Industrial Dwellings Society (1885) Limited (202344796)

The resident’s complaint was about the landlord’s handling of reports of damp and mould and of a leak flooding the basement below the property.