Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

Type landlord name

Landlord type

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Complaint Category

Select complaint category

Outcome

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Tenure

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Orders

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Bury Metropolitan Borough Council (202226969)

The complaint is about the landlord’s handling of: Gas and fire safety checks. The resident’s complaint.

Camden Council (202322222)

The complaint is about the landlord’s response to reports of damp and mould, related repairs, and a crack in the window.

Citizen Housing (202216412)

The complaint is about the landlord’s handling of: Reports of uncovered wiring. Repairs to the bathroom wall. Repairs to the balcony door. Repairs to the bedroom window. The resident’s complaint.

Clarion Housing Association Limited (202211388)

The complaint is about the landlord’s handling of the resident’s request for a rent reduction due to disrepair at the property.

Clarion Housing Association Limited (202231171)

The complaint is about: The landlord’s handling of the resident’s reports of damp and mould in the resident’s property.

East Midlands Housing Group Limited (202228179)

The complaint is about the landlord’s handling of the resident’s concern that the original chain-linked boundary fence separating his and his neighbour’s rear gardens had been removed.

Eastbourne Borough Council (202232743)

The complaint is about: The landlord’s handling of repairs to the soil stack pipe at the resident’s property.

ForHousing Limited (202301498)

The complaint is about the landlord’s handling of repairs to the resident’s kitchen.

Golding Homes Limited (202229689)

The complaint is about the landlord’s response to the resident’s reports of a neighbour fencing off and landscaping part of the communal garden. The Ombudsman has decided to consider the landlord’s complaint handling.

Housing Solutions (202222020)

The complaint is about: The landlord’s decision to restrict the resident’s contact. The landlord’s response to the resident’s request for the landlord to apply a £400 rebate to his electricity account. The landlord’s complaint handling.