Sovereign Network Homes (202313628)
The complaint is about the resident’s reports concerning: The landlord’s handling of repairs to the boiler. The pressure from the bath taps following their replacement.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Hyde Housing Association Limited (202316294)
This complaint is about the landlord’s handling of reports of damp, mould, and drainage issues within the property. The Ombudsman has also considered the landlord’s handling of the associated complaint.
London Borough of Ealing (202341193)
The complaint is about the landlord’s handling of: Reports of a leak in the resident’s bathroom. The associated complaint.
Magna Housing Limited (202311171)
The complaint is around: The landlord’s handling of damp and mould reports and associated repairs. The landlord’s handling of the resident’s complaint and request for compensation.
Metropolitan Thames Valley Housing (MTV) (202224691)
The complaint is about the landlord’s response to the resident’s: Request for a lift repair. Request for a window repair. Reports of antisocial behaviour in the communal bin shed. The Ombudsman has also considered the landlord’s complaint handling.
Sovereign Network Homes (202224013)
The complaint is about the landlord’s handling of the resident’s reports of repairs. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Lewisham Council (202301524)
The complaint is about the landlord’s handling of the resident’s requests for service charge information.
Longhurst Group Limited (202224549)
The complaint concerns the landlord’s handling of: The resident’s request for an allocated disabled parking space. The related complaint.
Places for People Group Limited (202214143)
The complaint is about the landlord’s handling of: Repairs to the patio doors and bedroom window. Repairs to the bathroom extractor fan. Repairs to the front and back doors.
Thurrock Council (202227472)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould, and related asbestos works. The Ombudsman has also investigated the landlord’s complaint handling.