We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about: The landlord's handling of damp and mould. The landlord's handling of roof repairs. The landlord's complaint handling. The level of compensation offered by the landlord and its decision not to refund rent.
The complaint is about the landlord’s response to the resident’s: Request to replace the windows and back door. Reports of antisocial behaviour. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of: alleged anti-social behaviour, repairs to the resident’s property, the associated complaint.
The complaint is about the landlord’s handling of the resident’s reports of: Mould. Damp and flooring. Silverfish infestation. Damaged personal possessions. The associated complaint.
The complaint is about the landlord’s handling of reports of antisocial behaviour (ASB) from a neighbour. The Ombudsman has also considered the landlord’s record keeping and information management.
The complaint is about the landlord’s response to the resident’s request to retain her CCTV security system.
The resident’s complaint is about the landlord’s response to her requests for repairs to her front gate and fencing. The resident also complained about the landlord’s handling of her requests for repairs to the WC, hallway, kitchen and a security light.
The complaint is about the landlord’s handling of the resident’s reports of cold air entering his property. The Ombudsman has also investigated the landlord’s handling of the complaint and level of compensation offered.
The complaint is about the landlord’s handling of reports of noise and antisocial behaviour (ASB).
The complaint is about: The landlord's handling of reports that contractors had not done communal cleaning. The landlord's handling of communal repairs. The Ombudsman has also decided to investigate the landlord’s complaint handling.