Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of the resident’s request for: Various repairs at the property. Maintenance of the communal areas. The complaint is also about the landlord’s handling of the resident’s reports of: Noise nuisance and anti-social behaviour (ASB). Sub-letting of a property. The Ombudsman has considered the complaint handling in this case.
The complaint is about: The landlord’s response to the resident’s reports of damp and mould at her property. The landlord’s complaint handling has also been investigated.
The complaint is about the landlord’s handling of window repairs/replacement. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about: The landlord’s handling of repairs to damp and mould in the resident’s property. The landlord’s complaint handling.
The complaint is about the landlord’s: Response to the resident’s reports of noise from repair work at the neighbouring property, including the conduct of the landlord’s contractors. Complaint handling.
This complaint is about the landlord’s response to: The resident’s concerns about the frequency of lift breakdowns at his block and the time taken for repairs to be completed. The resident’s concerns about the impact the lift outages were having on him given his vulnerabilities. This complaint is also about the landlord's handling of the associated complaint.
The complaint is about the landlord’s handling of: The resident’s reports of heat loss and repairs to the lounge window and back door. The complaint.
This complaint is about the landlord’s handling of the resident’s concerns about the condition of her kitchen. The Ombudsman has also considered the landlord’s handling of the associated complaint.
REPORT COMPLAINT 202207370 Clarion Housing Association Limited 13 May 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
The complaint is about the landlord’s response to a report of a leak and associated repairs.