Southampton City Council (202215946)
The complaint concerns the landlord’s: Response to the concern raised about the electrics at the property. Handling of the decant process and transfer request following a fire at the property.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Southend-on-Sea City Council (202218411)
The resident’s complaint is about the landlord’s handling of the: property condition at the time of being let; rent charged.
Southend-on-Sea City Council (202220639)
The complaint is about the ALMO’s: Response to the resident’s reports of ASB. Response to the resident’s request for adaptations to the property. Response to the resident’s query about the front garden. Consideration of the resident’s reports about a staff member. Complaint handling.
Southern Housing Group Limited (202204723)
The complaint is about: The landlord’s response to the resident’s report of various repairs. The landlord’s response to the resident’s enquiry about upgrades to his kitchen, bathroom, and windows. The landlord’s response to the resident’s request that the landlord regularly inspect the block. The landlord’s handling of the complaint.
Southern Housing Group Limited (202207242)
The complaint is about the landlord's handling of: the repairs to the resident’s property in relation to: the roof. the crack in the party wall. the planned works to replace the roof. the resident’s complaint. The Ombudsman has also assessed the landlord’s record keeping.
Sovereign Network Homes (202213941)
The complaint is about the landlord’s response to the resident’s reports of damp, mould and water ingress . The Ombudsman has also considered the landlord’s complaint handling.
Stonewater Limited (202223019)
The complaint is about the landlord’s handling of: The impact on the resident of a dispute with an energy supplier. Administration of the rent and service charge account. The resident’s concerns about a parking safety issue. Reports of defects in the property. The resident’s complaint. The Ombudsman has also assessed the landlord’s record keeping.
The Riverside Group Limited (202221892)
This complaint is about the landlord’s handling of: The resident’s queries about her service charge. The associated complaint.
Vivid Housing Limited (202228847)
The complaint is about: The landlord’s handling of garden drainage works including the replacement of the resident’s shed. The landlord’s complaints handling.
Wandsworth Council (202229840)
This complaint is about the landlord’s handling of: The resident’s application for rehousing. Reports of damp, mould, draughts, and lack of insulation within the property. Reports of pests within the property.