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REPORT COMPLAINT 202304865 The Riverside Group Limited 23 May 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
The complaint is about the:
The complaint is about the landlord’s response to the resident’s: Reports of damp and mould. Complaint about its contractor. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s reports of damp and mould in his property.
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of: Repairs required to the property, including the need to rehouse the resident. The resident’s reports of damage to household items caused by damp and mould. The formal complaint.
The complaint is about: The landlord’s handling of the resident’s reports of no gas or heating. The landlord’s handling of the resident’s request for a new kitchen and bathroom. The landlord’s decision to place contact restrictions on the resident. The landlord’s decision to take the resident to court for the use of the drying room and his claims of harassment. The landlord’s failure to allocate the resident a social worker. The landlord’s handling of the resident's complaint.
The complaint is about the landlord’s response to the resident’s reports of noise transference from her neighbour’s property. The report also looks at the landlord’s handling of the resident’s complaints.
The complaint is about the resident’s reports of: Repairs required to the property following a fire. Antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s concerns about metallic elements in her water supply.