One Housing Group Limited (202225613)
The complaint is about the landlord’s response to the resident’s concerns about metallic elements in her water supply.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Royal Borough Of Greenwich (202210082)
The complaint is about the landlord’s handling of the resident’s: Reports of repairs. Request for a refund of council tax. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Rugby Borough Council (202227307)
The complaint is about the landlord’s handling of the resident’s reports of repairs. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Sheffield City Council (202218131)
The complaint is about the landlord’s: Response to the resident’s concerns about the condition of the property when let. Handling of the resident’s requests for various repairs needed in the property. This Service has also considered the landlord’s handling of the complaint.
Accent Housing Limited (202234586)
The complaint is about the landlord's handling of the resident's reports of communal repairs.
Lewisham Council (202224894)
The complaint is about delays in replacing damaged and rotten windows at the resident’s property.
Milton Keynes City Council (202230208)
The complaint is about the landlord’s response to the resident’s reports about responsibility for repairs.
Places for People Group Limited (202300466)
The resident’s complaint is about: The landlord’s handling of reports of damp and mould at her property. The landlord’s handling of the associated complaint.
Regenda Limited (202220342)
This complaint is about the landlord’s handling of the resident’s concerns about the temperature of her property and a front door replacement. The Ombudsman has also considered the landlord’s handling of the associated complaint.
SHAL Housing Limited (202233228)
The complaint is about the landlord’s handling of repairs to the property including the heating system, plasterwork in the toilet and the hallway, the front door, damp in one of the bedrooms, cracks in the bedroom ceilings, the bedroom door, the downstairs toilet sink, the lock on the bathroom door, and a brick lean-to.