Ashton Pioneer Homes Limited (202229724)
The complaint is about: The landlords handling of the resident’s concerns regarding staff conduct. The landlord’s complaint handling.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
Loading...
Birmingham City Council (202219688)
The complaint is about the landlord’s response to the resident’s: Reports of damp and mould in the property. Related complaint.
Clarion Housing Association Limited (202204243)
The complaint is about the landlord’s handling of: Reports of a leak and damp and mould in the resident’s bathroom. Concerns from the resident about antisocial behaviour (ASB) from a neighbour. The associated complaint handling.
One Housing Group Limited (202227379)
The complaint is about the landlord's response to the resident's concerns about service charges.
Paradigm Housing Group Limited (202208841)
The complaint is about the landlord’s handling of the resident’s: report of repairs required to the windows and front door. reports of a rodent infestation, damp and mould. reports of anti-social behaviour (ASB) and noise nuisance. request for a management move.
Places for People Group Limited (202229662)
The complaint is about the landlords: Delays in providing requested information for the sale of the property. Complaint handling.
Platform Housing Group Limited (202231124)
The complaint is about the landlord’s handling of the resident’s: Reports of repairs required at the property. Request for rehousing.
Royal Borough of Kensington and Chelsea (202300068)
The complaint is about the landlord’s: Response to reports of recurring leaks from the flat above. Response to the noise from the flat above which was said to be due to the lack of sound proofing under the laminate flooring. This report has also taken into consideration the landlord’s handling of the associated complaint.
Sovereign Network Homes (202231810)
The complaint is about the landlord’s handling of the resident’s complaint concerning repairs including heating issues, damp, and mould.
The Guinness Partnership Limited (202228241)
The complaint is about the landlord’s handling of reports of delays in communication by the sustainability team.