Read our damp and mould report focusing on Awaab's Law

Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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London & Quadrant Housing Trust (L&Q) (202205988)

This complaint is about: The resident’s historical concerns about various issues including: The property’s condition on letting; The landlord’s handling of adaptations and repairs that were approved in 2016; The landlord’s response to the resident’s historical reports of antisocial behaviour (ASB) and estate management issues. The landlord’s response to the resident’s concerns about his vulnerabilities and the landlord’s failure to implement reasonable adjustments. The landlord’s response to the resident’s report of a drainage issue. The landlord’s response to the resident’s report of a leak. The landlord’s complaint handling.

London Borough of Brent (202216303)

The complaint is about the landlord’s: Handling of repairs to the kitchen and bathroom in the property. Communication regarding planned improvement works in the property. Handling of repairs to a garden wall. Complaint handling.

Notting Hill Genesis (NHG) (202220786)

The complaint is about the landlord’s: Handling of repairs to the fence and gate. Handling of the resident’s claim for stolen goods. Complaint handling.

Peabody Trust (202300330)

The complaint is about the landlord’s: Handling of the resident’s request for rehousing on medical grounds. Complaint handling.

Raven Housing Trust Limited (202213716)

The complaint is about the landlord’s handling of the resident’s reports of: Issues with the bathroom extractor fan. Problems with her shower. Damp and mould. The Ombudsman will also investigate the landlord’s handling of the resident’s complaint.

Redditch Borough Council (202213189)

This complaint is about the landlord’s handling of: The resident's reports of antisocial behaviour (ASB) by her neighbour. The resident’s rehousing request. The associated complaint.

Sovereign Network Homes (202234968)

The complaint is about the landlord’s handling of repairs in the resident’s property. This Service has also investigated the landlord’s: Communication and record keeping. Complaint handling.

Stonewater Limited (202305674)

This complaint is about the landlord’s handling of a silverfish infestation linked to damp in and around the property.