Haringey London Borough Council (202311643)
The resident’s complaint is about the landlord’s handling of the loss of gas supply to the property. The Ombudsman has also assessed the landlord’s complaint handling.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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London Borough of Hillingdon (202324088)
The complaint is about: The landlord’s management of the kitchen works. The landlord’s record keeping. The landlord’s handling of the resident’s complaint.
London Borough of Hounslow (202302419)
The complaint is about the landlord’s handling of: Reports of damp and mould to the bathroom. The resident’s request to be reimbursed the cost of running a dehumidifier. Ongoing repairs to the resident’s bathroom and notification of appointments. The Service has also considered the landlord’s complaint handling.
North West Leicestershire District Council (202310423)
The complaint is about the landlord’s: response to the resident’s concerns about repair issues at the property, including damp and mould; complaints handling and offer of compensation.
Peabody Trust (202111835)
The complaint is about the landlord’s handling of the resident’s reports of: a roof leak; car park maintenance issues. The Ombudsman has also considered the landlord’s complaint handling.
Southern Housing (202302575)
The complaint is about the landlord’s handling of: reports of issues with the hot water system. reports of a leak in the bathroom. requests for reasonable adjustments. the associated complaint.
Tamworth Borough Council (202401849)
The complaint is about the landlord’s handling of the resident’s report of a leak from the water tank in her home.
Abri Group Limited (202227515)
The complaint is about the landlord’s handling of: The resident’s reports about the condition of the garden. The resident’s complaint.
Castles & Coasts Housing Association Limited (202122765)
The complaint is about the landlord’s handling of: The resident’s reports about the level of service charge. The resident’s concerns about the standard of grounds maintenance. The resident’s concerns about the condition of the internal communal area.
Clarion Housing Association Limited (202302245)
The landlord’s handling of the resident’s reports regarding: the garden drainage; replacement of the garden fence; damp and mould in the property; a request for the installation of windows.