Metropolitan Thames Valley Housing (MTV) (202323534)
The complaint is about the landlord’s handling of shower repairs.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Mosscare St. Vincent’s Housing Group Limited (202304859)
The complaint is about the landlord’s handling of the resident’s rent account and associated arrears.
Notting Hill Genesis (NHG) (202312706)
The complaint is about the landlord’s handling of the resident’s reports of: A repair to a skylight in the kitchen. A leak from the roof above the kitchen. The Ombudsman has also considered the landlord’s complaint handling.
Together Housing Association Limited (202418809)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
Waltham Forest Council (202316406)
This complaint is about the removal of the resident’s caravan.
Amplius Living (202301199)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould and the associated repairs.
Aster Group Limited (202403236)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) from her neighbour. Request for a management transfer. Request for a breakdown of service charges and reimbursement of her rent and expenses.
Brighton and Hove City Council (202310560)
The complaint is about the landlord's handling of concerns about a gas safety check warning letter sent to the resident on 19 June 2023.
Brighton and Hove City Council (202316755)
The complaint is about the landlord’s handling of the resident’s: Concerns about the maintenance of communal land. A request for a separate path.
Camden Council (202400812)
The complaint is about the landlord’s handling of: the residents reports of repairs needed to a roof following a leak into the property, including: water ingress into the property. repairs to damage in the kitchen/lounge area. the associated complaint.