Peabody Trust (202329536)
The complaint is about: The landlord’s handling of leaks. The landlord’s complaint handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Raven Housing Trust Limited (202225542)
The complaint is about the landlord’s handling of the resident’s report of cracked ceilings in her property and the associated compensation awarded.
Royal Borough Of Greenwich (202214272)
The complaint is about the landlord’s handling of: The resident’s reports of communal issues, including subsidence and repairs to the staircase and the roof. Repairs to the resident’s balcony door. The Ombudsman has also investigated the landlord’s handling of the resident’s complaint.
Southern Housing (202224276)
This complaint is about the landlord’s handling of the resident’s request for repairs to a communal fire door.
St Albans City and District Council (202306122)
The complaint is about the landlord’s: Response to the resident’s concerns about the condition of the property and outstanding void repairs. Complaint handling.
Stonewater Limited (202233380)
The complaint is about the landlord’s handling of: Communal cleaning and grounds maintenance at the resident’s housing scheme. The resident’s request for information about his service charge.
Stonewater Limited (202403307)
The complaint is about the landlord’s handling of: A leak in the resident’s property and the associated damp and mould. The subsequent complaint.
Wandsworth Council (202233941)
The complaint is about the landlord’s: Handling of noise reports about the resident. Decision not to replace the resident’s front door.
Amplius Living (202232404)
The complaint is about the landlord’s response to issues the resident raised concerning: Repairs to his kitchen and bathroom. Cleaning and maintenance of communal areas in and around his building.
Camden Council (202308451)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould, cracks to the exterior and interior walls, and repairs to the windows and doors of the property. Concern that the front door to the property was insecure. Concern that there was a legal restriction on the property. The Ombudsman has also considered the associated complaint handling.