London & Quadrant Housing Trust (202305570)
The complaint is about: the level of service charges. the landlord’s management of the resident’s rent account.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Luton Borough Council (202234460)
The complaint is about the landlord’s handling of the resident’s queries about waste management charges.
Norwich City Council (202318315)
The complaint is about the landlord’s handling of repairs following a leak from the wet room.
Orbit Group Limited (202336916)
The complaint is about the landlord’s handling of the resident’s: Reports of issues with doors in the property. Associated complaint.
Platform Housing Group Limited (202320150)
The complaint is regarding the landlord’s handling of the resident’s concerns about cleaning of communal areas.
Poplar Housing And Regeneration Community Association Limited (202323378)
The complaint is about the landlord’s handling of: The repair required to the resident’s boiler and the resident’s reported increase in energy usage. The resident’s issues with a decoration voucher. The Ombudsman has also considered the landlord’s complaint handling.
Redwing Living Limited (202319794)
REPORT COMPLAINT 202319794 Regenda Limited 7 March 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
The Riverside Group Limited (202215835)
The complaint is about the landlord’s handling of: the resident’s reports of damp and mould in her property and associated repairs. the associated complaint.
ForHousing Limited (202217774)
The complaint is about the landlord’s handling of: Repairs within the resident’s bathroom, including damp and mould. The resident’s complaint.
Harlow District Council (202127364)
This complaint is about the landlord’s response to the resident’s report that its operative had damaged a manhole cover.