Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The resident’s complaint is about: The landlord's response to the resident’s application for a transfer. The landlord’s response to the resident’s reports of damp and mould. The Ombudsman will consider the landlord’s complaint handling. The Ombudsman will consider the landlord’s record keeping.
The complaint is about: The condition of the property when it was let to the resident. The landlord’s handling of various repairs at the property. The Ombudsman has also considered the complaint handling in this case.
The complaint is about the landlord’s handling of the resident’s reports of drainage problems. The Ombudsman has also considered the landlord’s: Complaint handling. Record keeping.
The complaint is about the landlord’s response to the resident’s repairs reports concerning her previous property.
The complaint is about the landlord’s response to the resident’s concerns about a service charge for door entry system maintenance.
REPORT COMPLAINT 202333724 Broxtowe Borough Council 27 June 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
This complaint is about the landlord’s: Handling of the resident’s decant following a fire in her home. Response to the resident’s concerns about smoke alarms in her home and communal areas.
The complaint is about the landlord’s response to the resident’s reports of water ingress. The Ombudsman has also considered the landlord’s record-keeping.
The complaint is about; The landlord’s handling of the resident’s reports of Damp and mould. Leaks in the bathroom. The landlord’s response to the resident’s request for a replacement roof, kitchen and windows. The associated complaint handling.
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould and associated remedial repairs. Aids and adaptations. This Service has also considered the landlord’s handling of the resident’s complaint.