Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The resident’s complaint was about: The landlord's response to the resident's reports of water ingress into his flat from a roof garden, resulting in damage, damp and mould. The Ombudsman will consider the landlord’s complaint handling.
The complaint is about the landlord’s: Handling of the resident’s transfer application. Response to reports of damp in the property. Complaint handling.
The complaint is about the landlord’s handling of the residents: Report that she could not access the communal garden. Report that her front hedge was overgrown. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident's: Reports of outstanding boiler repairs; Request for a reimbursement of energy costs; Complaint.
The complaint is about the landlord’s response to: The structural damage caused to the property by a neighbour. The resident’s request for the reimbursement of the costs she incurred as a result of loss and damage to the property. This report looks at the landlord’s handling of the resident’s complaint. This report also looks at the landlord’s handling of knowledge and information.
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s knowledge and information management.
The complaint is about the landlord’s handling of damp and mould in the property. The Ombudsman has also considered the landlord’s knowledge and information management.
The complaint is about the landlord’s response to the resident’s communication preferences.
The complaint is about the landlord’s: Handling of general repairs to the property. Response to reports of damp and mould within the property. Response to the resident’s concerns regarding ceiling tiles. Complaint handling.
The complaint is about the landlord’s: Handling of the resident’s reports of an outstanding repair to the bedroom light. Complaint handling. The Ombudsman has also considered the landlord’s record keeping.