The Guinness Partnership Limited (202308333)
The complaint is about: The landlord’s response to reports of damp and mould. The landlord’s handling of door and window replacements. The associated complaint handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Town and Country Housing (202413444)
This complaint is about the landlord’s handling of: repairs to the roof of the resident’s property; the associated complaint.
Clarion Housing Association Limited (202225302)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
Gentoo Group Limited (202204407)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB), and the associated transfer request.
Hammersmith and Fulham Council (202211706)
The complaint is about the landlord’s response to the resident’s report of antisocial behaviour. The Ombudsman has also considered the landlord’s complaint handling.
Havering Council (202335663)
The complaint is about the landlord’s handling of: Repairs to the communal areas. Reports of damp and mould in the property. Reports of overcrowding and her concerns about the landlord’s transfer list. Reports of antisocial behaviour (ASB). The associated complaint.
London & Quadrant Housing Trust (L&Q) (202234353)
The complaint is about the landlord’s response to the resident’s: Concerns about a carbon monoxide leak and a lack of hot water and heating in the property. Report that her property was left in an unacceptable condition following decoration works. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202311546)
The complaint is about the landlord’s handling of the resident’s reports of a leaking gutter. The Ombudsman has also considered the landlord’s record keeping.
London Borough of Wandsworth (202324260)
The complaint is about the landlord’s: Handling of tap repairs and the resident’s request for compensation for these. Response to the resident’s reports of poor conduct and communication from its contractor.
Newlon Housing Trust (202311126)
The complaint is about the landlord’s response to the resident’s request for information about service charges, and regarding the progress of cladding work. The Ombudsman has also investigated the landlord’s complaint handling.