Gentoo Group Limited (202331096)
The resident’s complaint is about the landlord’s response to reports of damp and mould in a bedroom located over an external alleyway.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Islington Council (202124725)
The resident’s complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour. (ASB) The landlord’s handling of the resident’s request for a management transfer.
London & Quadrant Housing Trust (L&Q) (202342172)
The resident’s complaint is about: The landlord’s response to the resident’s reports of damp and mould throughout the property. The landlord’s handling of the resident’s management transfer request. The Ombudsman has also considered the landlord’s complaint handling.
Mosscare St. Vincent’s Housing Group Limited (202343475)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The resident’s reports of a leak. The Ombudsman will also investigate the landlord’s knowledge and information management.
Paragon Asra Housing Limited (202311092)
The complaint is about the landlord’s handling of the resident’s reports his allocated parking space was used by an unauthorised vehicle.
Peabody Trust (202221669)
The complaint is about the landlord’s handling of the resident’s reports about: Damp and mould. Damaged and stolen items. The landlord's complaint handling.
Southwark Council (202335373)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.
The Riverside Group Limited (202319066)
The complaint is about the landlord’s handling of the resident’s reports of Anti-Social Behaviour (ASB). The Ombudsman has also investigated the landlord’s complaint handling.
Clarion Housing Association Limited (202334330)
The complaint is about the landlord’s handling of the resident’s: Request for her windows to be replaced. Request for it to remove fly tipped waste from her garden. Reports of damp and mould. Rent arrears. Formal complaint. The Ombudsman has also considered the landlord’s knowledge and information management.
Jigsaw Homes Group Limited (202315640)
The complaint is about the landlord’s handling of the resident’s reports about an ongoing rat infestation.