Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The resident’s complaint is about: The landlord’s decision not to reclassify her property as having two bedrooms rather than three; The landlord’s associated response to her request that it increase the priority banding it had awarded her application for rehousing.
The complaint is about the landlord’s: handling of insulation and loft repairs. complaint handling.
The complaint is about the landlord’s handling of the resident’s reports about leaks in her kitchen.
The complaint is about the landlord’s response to the resident’s concerns: That a gas hob had been installed incorrectly. That its staff member had advised that the hob was safe. This Service has also considered the landlord’s handling of the resident’s complaint.
This complaint is about: The landlord’s handling of the resident’s reports of defects in their newly built property. The delay installing an electric vehicle (“EV”) charger. The landlord’s handling of the associated complaint.
This complaint is about the landlord’s handling of repairs to a communal lift.
The complaint is about the landlord’s: Decision to no longer communicate with the resident’s chosen representative . Decision to carry out visits to the property in pairs. Level of customer service received from a landlord staff member .
The complaint is regarding the landlord’s handling of a reported noise nuisance. The landlord’s complaint handling has also been investigated.
The complaint refers to the landlord’s: Handling of leaks, damp and mould, and bathroom repairs. Management of the resident’s complaint and request for compensation. The Ombudsman has also considered the landlord’s record keeping.
The complaint is about the landlord’s response to the resident about: Its capping of the gas supply. Faulty extractor fans. Low toilet pressure. A broken external light.