We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Decision Case ID 202518163 Decision type Investigation Landlord London Borough of Hounslow Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 January 2026 Background The resident lives with her adult […]
Decision Case ID 202515515 Decision type Jurisdiction Landlord London Borough of Waltham Forest Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 January 2026 Background The resident raised a legal […]
Decision Case ID 202507182 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Secure Tenancy Date 27January 2026 Background The resident lives in a 1 bedroom flat with her […]
Decision Case ID 202502555 and 202527107 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 27 January 2026 Background The resident lives in a 2-bedroom second floor flat […]
Decision Case ID 202508707 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 27 January 2026 Background The resident reported long‑term rainwater exposure had saturated brickwork over many […]
Decision Case ID 202513996 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 27 January 2026 Background The resident has been a tenant of the landlord since […]
Decision Case ID 202421161 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 27 January 2026 Background The resident reported experiencing problems with her rear patio door to the […]
Decision Case ID 202420222 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 27 January 2026 Background The property is a 3 bedroom house, and the resident pays […]
Decision Case ID 202524465 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 27 January 2026 Background The resident has lived in a 1 bedroom bungalow since 2016. The […]
Decision Case ID 202513245 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 January 2026 Background The resident lives in a flat with their young child. At the […]