Sovereign Network Homes (Former Network Homes) (202305649)
The complaint is about the landlord’s handling of the resident’s: reports of a leak in his kitchen; reports of communal loft hatch repairs; associated complaint.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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The Guinness Partnership Limited (202309736)
REPORT COMPLAINT 202309736 The Guinness Partnership Limited 29 November 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Together Housing Association Limited (202318513)
The complaint is about how the landlord handled blocked drains in the property. The Ombudsman has also considered the landlord’s record keeping.
Warwick District Council (202226965)
The complaint is about the landlord’s handling of the resident’s reported concerns about staff conduct. The Ombudsman has also assessed the landlord’s: record keeping complaint handling.
Yorkshire Housing Limited (202315130)
The complaint is about the landlord’s handling of the resident’s: Reports of defects and subsequent outstanding repairs to the property. Associated formal complaint.
Birmingham City Council (202203547)
The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB) from the neighbour. The associated complaint.
Clarion Housing Association Limited (202314062)
The complaint is about the landlord’s response to the resident’s reports of damage caused to a window. This Service has also investigated the landlord’s complaint handling.
Clarion Housing Association Limited (202318100)
The complaint is about the landlord’s response to the resident’s request that it pay compensation for damage caused to her property following a leak.
Clarion Housing Association Limited (202414623)
The complaint is about the landlord’s response to the resident’s reports of damage caused to a window in 2021.
Eastlight Community Homes Limited (202106160)
The complaint is about the landlord’s: Response to the resident’s concerns regarding the waterlogged condition of the garden. Handling of the complaint.