Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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City of Westminster Council (202418222)

The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould due to ventilation issues. Request for a move on medical grounds. Associated complaint.

Clarion Housing Association Limited (202322286)

The complaint is about the landlord’s handling of the resident’s request for a management transfer.

Clarion Housing Association Limited (202323615)

The complaint is about the landlord’s handling of: A compensation payment offered in a previous complaint. The associated complaint.

Hyde Housing Association Limited (202322677)

The complaint is about the landlord’s handling of: Repairs to: Pipework. Electrics. Reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.

London & Quadrant Housing Trust (202332944)

The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB). The landlord’s complaint handling is also considered.

London & Quadrant Housing Trust (L&Q) (202225258)

The complaint is about the landlord’s handling of: Personal data. The resident’s reports of ASB. The associated complaint.

London & Quadrant Housing Trust (L&Q) (202323184)

The complaint is about the landlord’s handling of the resident's: Concerns about her housing situation and request to be rehoused. Associated complaint.

London Borough of Harrow (202324259)

The complaint is about the landlord’s handling of the removal of asbestos floor tiles from the resident’s flat.

London Borough of Islington (202308155)

The complaint is about the landlord’s handling of: The resident’s reports of having no heating or hot water. The associated complaint.

London Borough of Islington (202322270)

The complaint is about the landlord’s handling of the resident’s request for a copy of the original terms and conditions of his tenancy. We have also considered the landlord’s complaint handling.