London & Quadrant Housing Trust (L&Q) (202225580)
The complaint is about: the landlord’s handling of the resident’s reports of repairs. the landlord’s handling of the associated complaint.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
Loading...
London & Quadrant Housing Trust (L&Q) (202325703)
The complaint is about the landlord’s response to the resident’s reports that: The space allocated for the cooker was inadequate. Repairs were required to the property. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202339619)
The complaint is about: The installation of fiber-optic cables. The level of compensation offered by the landlord in respect of the complaint about a noisy boiler and the loss of heating and hot water. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Hackney (202301532)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Housing application and requests to move. Associated complaints.
London Borough of Hillingdon (202310109)
The complaint is about the landlord’s handling of repairs to the heating system. The Ombudsman has also investigated the landlord’s complaint handling.
Onward Homes Limited (202335241)
The complaint is about: the impact of damp and mould issues on the resident’s family’s health. the landlord’s handling of the resident’s reports of damp and mould and flooding to the rear garden. We have also considered the landlord’s: complaint handling. record keeping.
Orbit Group Limited (202225322)
This complaint is about the landlord’s handling of: Reports of damp and mould in the resident’s property. The associated complaint.
Places for People Group Limited (202324732)
The complaint was about: The landlords handling of sewage smells from the residents shower-room. The landlords handling of other repairs needed to the resident’s property. The landlords handling of the residents complaint and level of compensation offered.
Platform Housing Group Limited (202212978)
The complaint is about: The landlord’s response to the resident’s reports of damp and mould. The landlord’s response to the resident’s reports of repairs to the front door. The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The landlord’s response to the resident’s reports of a blocked toilet drain. The landlord’s response to the resident’s reports of a dislodged roof pipe and leak. The landlord’s response to the resident’s reports of problems with the central heating system . The landlord’s response to the resident’s reports that its contractor damaged her CCTV equipment. The landlord's handling of the resident’s complaint.
Reading Borough Council (202305676)
The complaint is about the landlord’s handling of: A mutual exchange and concerns regarding the condition of the property. The associated complaint.