The Guinness Partnership Limited (202402432)
The complaint is about the landlord’s handling of the resident’s reports of: Pests in the loft. Damp and mould. The condition of the kitchen. The condition of the windows and external doors.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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The Guinness Partnership Limited (202410678)
The complaint is about the landlord’s handling of: Damp and mould in the resident’s property. The temporary alternative accommodation.
The Riverside Group Limited (202322978)
The complaint is about the landlord’s handling of: Reports about sinking floors in the resident’s property. Reports about sinking paving slabs to the rear of the resident’s property. The associated complaint.
Thirteen Housing Group Limited (202331475)
The complaint is about the landlord’s handling of the resident’s request for redecoration following the landlord’s kitchen repair.
Torus62 Limited (202406338)
This complaint is about the landlord’s: Handling of repairs to the level-access bathroom (wet room) in the resident’s property. Decision to decline the resident’s request for alterations to the wet room. Handling of the associated complaint.
Town and Country Housing (202333895)
The complaint is about the landlord’s handling of the resident’s reports of: Water ingress, the associated damp, and damp repairs. Window repairs. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Walsall Housing Group Limited (202313560)
The complaint is about the landlord’s handling of the allegations of noise by the resident’s dog.
Wandle Housing Association Limited (202216072)
The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour and noise nuisance from her neighbour. Decision to offer the resident’s neighbour an assured tenancy. Response to the resident’s concerns it had discriminated against her by granting her a starter tenancy and not an assured tenancy. Handling of the associated complaints.
Wandle Housing Association Limited (202227340)
The complaint is about: the impact of the landlord’s handling of issues on the resident’s health. the landlord’s handling of reports of roof, guttering and brickwork repairs and of the related internal repairs. We have also considered the landlord’s: record keeping. complaint handling.
Wandle Housing Association Limited (202332295)
The complaint is about: The level of a service charge for fire-safety. The landlord’s responses to the resident’s queries about his service charge. The landlord’s handling of the associated complaint.