Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s: response to the resident’s report that she had been burgled, and the level of support it offered. handling of repairs to the resident’s front door and communal rear door following the burglary . The Ombudsman has also assessed the landlord’s record keeping.
The complaint is about the landlord’s handling of:
The complaint is about the landlord’s handling of the resident’s reports regarding: Ongoing water ingress. The conduct of its contractors.
The complaint is about the landlord’s handling of reports of anti-social behaviour (ASB).
The complaint is about the landlord’s: Response to the resident’s reports of anti-social behaviour (ASB) by her neighbours. Handling of the associated complaint.
The complaint is about: The landlord’s handling of the resident’s reports of a blocked communal drain pipe which caused damage to her property. The resident’s request for a drain maintenance plan. The resident’s concerns about what repairs had been funded from the association’s sinking/reserve fund. The landlord’s complaint handling.
The complaint is about: The landlords handling of the reports of damp and mould in the residents property and the quality of the landlords repairs. This service has also considered the landlords handling of the residents complaint.
The complaint is about the landlord’s handling of the resident’s request to replaster the full hallway and stairs, due to asbestos concerns.
REPORT COMPLAINT 202226422 Havering Council 29 April 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
The complaint is about: The landlord’s handling of leaks and the damage caused by those leaks.