We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Decision Case ID 202435803 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 30 April 2026 Background On 16 October 2024, the resident reported a loss […]
Decision Case ID 202416680 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Applicant Date 30 April 2026 Background The resident applied to succeed her late partner’s tenancy in December 2022. […]
Decision Case ID 202518230 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 30 April 2026 Background The resident and her daughter live in a ground floor flat. The […]
Decision Case ID 202533112 Decision type Investigation Landlord Octavia Housing Landlord type Housing Association Occupancy Assured Tenancy Date 30 April 2026 Background The resident lives at the property which is a first-floor flat in a […]
Decision Case ID 202538622 Decision type Investigation Landlord Onward Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 April 2026 Background The resident lives in a 2-bed house with a cellar. What […]
Decision Case ID 202512030 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 30 April 2026 Background The property is a 1-bedroom ground floor flat in a converted mid-terraced […]
Decision Case ID 202525255 Decision type Investigation Landlord Royal Borough of Kingston Upon Thames Landlord type Local Authority Occupancy Secure Tenancy Date 30 April 2026 Background The resident lives at the property with her […]
Decision Case ID 202348022 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 30 April 2026 Background The resident shared information about household vulnerabilities with the landlord, including […]
Decision Case ID 202413836 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Shared Ownership Date 30 April 2026 Background The resident was concerned about the landlord’s handling of repairs and […]
Decision Case ID 202400257 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Shared Ownership Date 30 April 2026 Background On 1 March 2024, the resident queried what the personal charges were […]