We are updating our systems this weekend. You will be unable to submit an online complaint form from Friday 3 April until Monday 6 April.

Normal services will resume on Tuesday 7 April.

Thank you for your patience.

Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

Loading...

Paragon Asra Housing Limited (202124501)

The complaint is about: The landlord’s handling of the resident’s reports of repairs in the property including leaks, damp, and mould. The landlord’s complaint handling.

Peabody Trust (202344678)

The complaint is about: The landlord’s handling of the resident’s request to be considered for an increased transfer priority banding on medical grounds. The landlord’s response to the resident’s request for a bathroom extractor fan to be repositioned.

A2Dominion Housing Group Limited (202231935)

The complaint is about the landlord’s handling of the: Resident’s concerns the fence she installed might lead to her eviction. Outstanding repairs in the resident’s property, including for damp and mould. Resident’s reports of antisocial behaviour (ASB). Resident’s request to move. The Ombudsman has also addressed the landlord’s complaint handling.

Accent Housing Limited (202303477)

The complaint is about the landlord’s handling of the resident’s: Reports of draughts and the property not retaining heat. Reports of damp and mould in the property. Request for evidence of its service charge expenditure. Complaints.

Aster Group Limited (202404076)

The complaint is about the landlord’s handling of the resident’s: Roof repairs. Reports of damp and mould. Reports of antisocial behaviour (ASB). Request for a management transfer. Formal complaint.

Clarion Housing Association Limited (202222119)

The complaint is about the way the landlord handled the resident’s: Reports of an ongoing leak from a roof terrace. Temporary decants. Complaint. This report has also assessed the landlord’s record keeping.