Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Haringey London Borough Council (202313685)

The complaint is about the landlord’s handling of the resident’s request to update her household details on her tenancy file. The Ombudsman has also considered the landlord’s complaint handling.

Lambeth Council (202327473)

The resident’s complaint is about the landlord’s handling of repairs to the windows. The Ombudsman has also investigated the landlord’s complaint handling.

Lewisham Council (202346860)

The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman will also investigate the landlord’s handling of the resident’s complaint.

Peabody Trust (202321675)

The complaint is about the landlord’s handling of the resident’s: Reports of repairs to the kitchen, windows and balcony door. Associated complaint.

Town and Country Housing (202328175)

The complaint is about the landlord’s handling of the resident’s: reports of antisocial behaviour (ASB); associated complaint.

GreenSquareAccord Limited (202334343)

The complaint is a about the landlord’s handling of: The resident’s reports of damp and mould. The resident’s complaints.

Hyde Housing Association Limited (202319093)

The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Associated complaint.

Islington Council (202308662)

The complaint is about the landlord’s response to the resident’s request for: Emergency accommodation. Compensation. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of repairs including damp and mould, removal of polystyrene ceiling tiles in the hallway, repairs to the kitchen ceiling, repairs to the windows and clearing the rear gutter at the resident’s property. The Ombudsman has also considered the associated complaint handling.

Leeds City Council (202315432)

The complaint is about the landlord’s handling of: