Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s response to the resident’s request that it restore the condition of the garden following an asbestos investigation. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s: Reports of delays in installing adaptations in his home. Associated formal complaint.
The complaint is about the landlord’s handling of the resident’s: request to be rehoused, and associated staff conduct; concerns regarding rent arrears; associated complaint.
The complaint is about the landlord’s handling of the repair to: the external air vent/extractor fan; address the draughty window. The Ombudsman has considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of: Leaks in his property and the quality of work completed. Request to be transferred to alternative accommodation. The Housing Ombudsman has also investigated the landlord’s complaints handling.
The complaint is about the landlord’s handling of: Repairs at the property. The felling of a tree. This Service has also investigated the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s reports of leaks, damp, and mould at her property.
The complaint is about the landlord’s handling of: The boiler replacement. Disrepair at the property. The Ombudsman has also investigated the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s: Rent account. Request to keep a pet. Complaint.
The complaint is about the resident’s reports about the landlord’s handling of; Adaptations to the property. The resident’s request to be transferred to another property. The associated complaint (including the landlord’s communication).