London & Quadrant Housing Trust (L&Q) (202225451)
This investigation is about: The landlord’s response to the resident’s complaint about one of its officers. The landlord’s complaint handling.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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London & Quadrant Housing Trust (L&Q) (202309023)
The complaint is about the landlord’s handling of: Reports of heating and hot water loss. Reports of gas leaks. A report of a damaged tumble drier and a boiler leak. Reports of boiling water causing burns from the shower. Reports of a water ceiling leak and damage to a neighbour’s property. The landlord’s handling of water supply and water pressure issues at the property, including: A report of water discolouration. A leak to the sink following work to improve the water pressure. A washing machine left unconnected to the water supply after work to improve the water pressure. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202316143)
The complaint is about the landlord’s: Handling of a back door replacement. Handling of the resident’s rehousing request. Complaint handling.
London & Quadrant Housing Trust (L&Q) (202316285)
The complaint is about: The landlord’s handling of the resident’s windows and a communal door being in disrepair and in need of replacement. The landlord’s handling of the resident’s complaint.
London & Quadrant Housing Trust (L&Q) (202330174)
The complaint is about: The landlord’s handling of reports of damp and mould. The landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202333852)
The complaint is about the landlord’s handling of: Repairs to the boiler. Repairs to the windows. Damp and mould. A pest issue. The Ombudsman has also investigated the landlord’s handling of the complaint and the level of compensation offered.
London Borough of Barnet (202203457)
The complaint is about the landlord's handling of the resident's reports of blocked pipes and damage to a washing machine.
London Borough of Ealing (202310521)
The complaint is about the landlord’s: Handling of the resident’s requests for adaptations. Response to the resident’s concerns about cavity wall insulation. Complaint handling.
London Borough of Ealing (202315949)
The complaint is about how the landlord handled the applicant’s complaint regarding his discretionary tenancy application.
London Borough of Hackney (202229487)
The complaint is about the landlord’s response to: The resident’s reports of antisocial behaviour (ASB), specifically noise nuisance, threats and intimidation from a neighbour. The resident’s reports of repairs to the communal area. The associated complaint.