Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about: The landlord’s response to the resident’s reports of damp and mould, including her request to be decanted. The landlord’s handling of the resident’s request to be rehoused. The landlord’s handling of the resident's complaint.
The complaint is about the landlord’s response to the resident’s: report that his home was flooded . request for compensation for damage to his personal belongings. The Ombudsman has also assessed the landlord’s: handling of the resident’s vulnerabilities when dealing with the above issues. record keeping. complaint handling.
This complaint is about the landlord’s handling of: The resident’s queries about service charges and the administration of her service charge account. The related complaint.
The complaint is about the landlord’s handling of the resident’s rent account. The landlord’s complaint handling has also been considered.
The complaint is about the landlord’s handling of damp in the property. The Ombudsman has decided to investigate the landlord’s complaint handling.
The complaint is about the landlord’s handling of: reports of anti-social behaviour (ASB) against the neighbour. letting out a property where the neighbour was known to have reports of noise complaints and ASB against them. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about: The accuracy of information provided to the resident about the current property when it was offered to her. The landlord's handling of the resident’s repair reports, specifically the removal of the previous tenant's personal belongings from the loft area and the damaged fence. The landlord's handling of and response to the resident’s reports of an overgrown rear garden. The landlord's handling of the resident’s request for adaptations to the property. The landlord not providing a decorating allowance. The landlord not providing a key to the back gate and garden shed. The landlord’s complaint handling has also been investigated. This investigation has also considered the landlord’s record keeping.
The complaint is about the landlord’s handling of the resident’s reports of multiple repair issues, including leaks, damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour. The landlord’s handling of the resident’s reports of damp and mould. This Service has chosen to investigate the landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s response to the resident’s concerns about: the length of time scaffolding was in situ. the costs associated with the scaffolding. The Ombudsman has also assessed the landlord’s: complaint handling.