Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
REPORT COMPLAINT 202306986 Sovereign Network Homes 23 September 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
The complaint is about the landlord’s: Response to the resident’s reports about drainage issues in the bathroom. Complaint handing.
The complaint is about: The landlord’s handling of reports of no heating in the property. The associated complaint handling.
The complaint is about: the landlord’s exclusion of the resident’s property from a roof replacement programme, the landlord’s handling of repairs to the property’s external footpaths. The Ombudsman has also considered the landlord's complaint handling.
The complaint is about the landlord’s handling of: A repair to the living room window. The associated complaint.
The complaint is about the landlord’s handling of: repairing the cracks in the balcony, subsequent repairs to address the damp and mould.
The complaint is about the landlord’s: Response to the resident’s concerns about her medical assessment. Handling of reports of ventilation issues at the property. Complaint handling.
The complaint is about the landlord’s: Handling of repairs to a toilet, including an operative’s conduct. Handing of repairs to a balcony.
The complaint is about the landlord’s response to the resident’s concerns about: A data breach. How it treated her during a boundary dispute.
The complaint is about the landlord’s handling of a broken front door lock at the resident’s property.