Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of the resident’s reports of: Leaks, damp and mould. Damage to his belongings and financial losses incurred. The Ombudsman has also investigated the landlord’s handling of the associated complaint.
The complaint is about the landlord’s response to the resident’s reports of damp and mould, and associated outstanding repairs.
The complaint is about the landlord’s: Calculation of the disturbance allowance. Communication about the disturbance allowance. The associated complaint.
The complaint is about the landlord’s handling of: Reports of damp and mould at the resident’s property. The associated complaint.
The complaint is about the landlord’s handling of: A repair to the kitchen window. The associated formal complaint.
This complaint is about the landlord’s: Response to the resident’s concerns about major works to the property’s bathroom. Complaint handling.
The complaint is about the landlord’s response to the resident’s concerns regarding: Service charges for the maintenance and upkeep of communal areas not being provided. A tree blocking light. The landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s request for the windows at her property to be replaced.
The complaint is about the landlord’s response to the resident about: Her repairs reports. Staff conduct.
The complaint is about the landlord’s handling of the resident’s communication instructions.