Chelmer Housing Partnership Limited (202328124)
This complaint is about the landlord’s handling of the resident’s: Reports of property repairs. Concerns about communication about his rent.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Cobalt Housing Limited (202318338)
The complaint is about the landlord’s handling of the resident’s: Reports of a personal injury. Reports of delays to complete multiple repairs. Associated complaint.
East Midlands Housing Group Limited (202307683)
The complaint is about the landlord’s administration of the rent account in 2022 and 2023. We have also investigated the landlord’s complaint handling.
Great Yarmouth Borough Council (202405474)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Temporary move. The Ombudsman has also considered the landlord’s record-keeping.
Haringey London Borough Council (202211631)
The complaint is about the landlord's handling of the resident's reports of a leaking toilet and bath, causing damage to the kitchen ceiling and bathroom flooring. We have also investigated the landlord’s complaint handling.
Jigsaw Homes Group Limited (202228709)
The complaint is about the landlord’s handling of: Repairs and an upgrade to the communal front door. The resident’s reports of antisocial behaviour (ASB). The Ombudsman has also investigated the landlord’s complaint handling.
Kirklees Council (202408595)
The complaint is about the landlord’s handling of: roof repairs. window repairs. damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Lambeth (202411513)
The complaint is about the landlord’s response to the leaseholder’s: Reports of water ingress and associated outstanding repairs. Complaint. This report has also assessed the landlord’s record keeping.
London Borough of Lewisham (202340776)
The complaint is about the landlord’s handling of reports of a leak and associated repairs. The Ombudsman has also considered the landlord’s complaint handling.
Phoenix Community Housing Association (Bellingham and Downham) Limited (202338818)
The complaint is about the landlord’s handling of communications with the resident on her reports of damp and mould in the property.