The Guinness Partnership Limited (202337119)
The complaint is about the landlord’s handling of the resident’s reports of roof leaks. The Ombudsman has also considered the landlord’s associated complaint handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Wandle Housing Association Limited (202329059)
The complaint is about the landlord’s response to the resident’s: Reports of boiler faults. Complaint.
Westminster Community Homes Limited (202226266)
The complaint is about the landlord’s handling of a leak at the property. The Ombudsman has also taken the decision to investigate the landlord’s handling of the resident’s complaint.
Accent Housing Limited (202312879)
The complaint is about the landlord’s response to the resident’s: reports of plumbing repairs affecting the toilet and drains. reports of a radiator repair. hearing and communication needs. This report also looks at the landlord’s handling of the resident’s complaint.
Clarion Housing Association Limited (202222519)
The complaint is about the landlord’s handling of repairs to the resident’s boiler. The Ombudsman has also investigated the landlord’s complaint handling.
East Midlands Housing Group Limited (202227100)
The complaint is about how the landlord handled the resident’s possessions while it rehoused her. We have also considered the landlord’s complaint handling.
Gateshead Metropolitan Borough Council (202221804)
The complaint is about the resident’s reports of a leak and the subsequent repairs.
Gravesend Churches Housing Association Limited (202224957)
The complaint is about the landlord’s handling of: Repairs to the communal stairwell. Repairs to the water supply pipes. The associated complaint.
Hammersmith and Fulham Council (202212168)
The complaint is about the landlord’s handling of reported leaks and the associated repairs to the resident’s bathroom. This Service has also considered the landlord’s complaint handling.
Hyde Housing Association Limited (202203832)
The complaint is about the landlord’s handling of: An external sewage leak caused by a blocked drain. Pest control. Repairs to the toilet. Damp and mould following a roof leak. The formal complaint. The Ombudsman has also considered the landlord’s knowledge and information management.