Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Clarion Housing Association Limited (202231459)

The complaint is about the landlord’s response to the resident’s: Complaint about damage caused to his kitchen.  Concerns about his son being removed from his tenancy. Request to transfer from a joint to sole tenancy. Concerns about its administration of his rent account.  Concerns about harassment by the landlord. The Ombudsman has also considered the landlord’s complaint handling.

Halton Housing (202313880)

The complaint is about the landlord's handling of: repairs to the property including reports about damp and mould, ventilation, storage and insulation. the complaint.

Islington Council (202313242)

The complaint is about the landlord’s: Handling of work to the resident’s kitchen after a leak. Complaint handling.