London & Quadrant Housing Trust (L&Q) (202411689)
The complaint is about the landlord’s handling of the resident’s reports of a roof leak.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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London Borough of Camden Council (202227296)
The complaint is about the landlord’s handling of reports of the slow flow of hot water. The complaint is also about the landlord’s handling of the complaint and resolution offered.
London Borough of Ealing (202411060)
The complaint is about the landlord’s handling of the resident’s reports of: Repairs to the windows. A leak and subsequent damp and mould and fly infestation.
Metropolitan Thames Valley Housing (MTV) (202316123)
The complaint is about: The landlord’s handling of a service charge dispute. The landlord’s handling of the resident’s complaint.
Notting Hill Genesis (NHG) (202336636)
The complaint is about the landlord’s: handling of the resident’s reports of: lift breakdowns. the smell and the overflow of the communal bins. the communal front door repairs. the condition of the communal carpets. handling of the resident’s request to be on its housing priority list. communication in relation to the above matters. The Ombudsman has also assessed the landlord’s: complaint handling. record keeping.
Origin Housing Limited (202308589)
The complaint is about the landlord’s handling of repairs to the boiler. The Ombudsman has also considered the landlord’s complaint handling.
Places for People Group Limited (202228356)
The complaint is about the landlord’s response to the resident’s reports of damp, mould and the living room being too cold. This Service has also investigated the landlord’s complaint handling.
Richmond Housing Partnership Limited (202319491)
The complaint was about the landlord’s response to resident’s concerns about grass and debris blowing onto the resident’s property following grass cutting. The Ombudsman will consider the landlord’s complaint handling.
Sanctuary Housing Association (202301777)
The complaint is about the landlord's handling of: Concerns about asbestos in the property. Repairs to the bathroom. The resident’s complaint.
Shepherds Bush Housing Association Limited (202407308)
The complaint is about the landlord’s handling of reports of water ingress and damp and mould. The Ombudsman has also considered the landlord’s complaint handling.