Southwark Council (202411821)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould, and their proposed move to temporary accommodation.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Sovereign Network Group (202336810)
The resident’s complaint is about the landlord’s handling of reports of: A repair to the wet room pump. Damp and mould.
Stonewater Limited (202230840)
The complaint is about the landlord’s handling of the resident’s reports about: The level and reasonableness of estate service charges The ground maintenance service. The Ombudsman has also investigated the landlord’s handling of the associated complaint.
Stonewater Limited (202331650)
The complaint is about the landlord’s handling of: works to the resident’s boiler and the replacement of a radiator at the property. repairs to a window mechanism at the property.
Together Housing Association Limited (202331440)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. We have also investigated the landlord’s complaint handling.
Torus62 Limited (202345588)
The resident’s complaint is regarding the landlord’s: Response to her concerns that works were not carried out in line with asbestos regulations and guidelines. Management of asbestos removal, subsequent clean up and associated repairs. Response to her request to replace her upstairs carpets.
Town and Country Housing (202424042)
The complaint is about the landlord’s response to the resident’s. Reports of anti-social behaviour (ASB). Request to be moved.
Town and Country Housing (202435070)
REPORT COMPLAINT 202435070 Town and Country Housing 30 May 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Wandle Housing Association Limited (202429613)
The complaint is about the landlord’s handling of the resident’s reports of roof repairs and damage to a bedroom wall. The Ombudsman has also considered the associated complaint handling.
Winchester City Council (202322119)
The resident’s complaint is about the landlord’s response to: Reports of damp and mould in the property. Reports of heating and ventilation issues. Reports of incurred debt as a result of the property condition. The resident’s concerns about the landlord’s maintenance of the land at the rear garden. The resident’s concerns about the boundary line of the rear garden.