Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about: The landlord’s handling of the resident’s report of a defective hot tap in the bathroom and the amount of compensation it offered after repairing the tap. The landlord’s handling of the associated complaints.
REPORT COMPLAINT 202320175 One Vision Housing Limited 27 August 2024 Our approach Under our early resolution process, the Ombudsman works with the resident and landlord to explore the issues in dispute, identify the matters that […]
The complaint is about the landlord’s handling of the resident’s reports concerning a leak, damp, and mould at her property.
The complaint is about the landlord’s handling of various repairs, including a roof leak, window repairs and the gas supply to the property.
The complaint is about: The landlord’s handling of various repairs caused by a leak. The associated complaint handling.
The complaint is regarding the lift at the resident’s property being out of service and the landlord’s response to his related concerns. This Service has also considered the landlord’s handling of the complaint.
The complaint is about the landlord’s response to the resident’s reports that the property was not in a liveable standard when let.
The complaint is about the landlord’s handling of: Repairs to the extractor fan vent and roof. Repairs to the patio doors. Damp and mould and associated repairs to the bathroom ceiling and walls. The formal complaint.
The complaint is about the landlord’s handling of the resident’s reports of garden overgrowth from a rear adjoining property.
The complaint is about the landlord’s handling of costs associated with the resident’s permanent decant from her property.