Castles & Coasts Housing Association Limited (202225464)
The complaint is about the landlord’s response to: The resident’s concerns about winter gritting. The related complaint handling.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Vivid Housing Limited (202232798)
The complaint is about the landlord’s handling of: Reported anti-social behaviour from the resident’s neighbour. The associated complaint.
Wolverhampton City Council (202217164)
The complaint is about the landlord’s response to the resident’s reports of items being disposed of during a deep clean.
Longhurst Group Limited (202233419)
The complaint is about the landlord’s handling of the resident’s: Reports of defects and a door repair. Associated formal complaint.
Onward Homes Limited (202232248)
The complaint is about the landlord’s response to the resident’s reports of noise disturbance, and the associated repairs.
Orbit Group Limited (202217427)
The complaint is about the landlord’s response to the resident’s: Reports of a leak from the bathroom and requests for associated repairs. Reports about the conduct of an operative who attended the property. Request for compensation for damage caused. The Ombudsman has also considered the landlord’s complaint handling.
Sovereign Network Homes (202230369)
The complaint is about the landlord’s: record keeping; handling of the resident’s reports of heating issues.
Torus62 Limited (202308724)
The complaint is about: The landlord’s handling of the resident’s reports of repairs following a sewage leak. The landlord’s handling of the resident’s temporary decant. The landlord’s associated complaint handling.
Places for People Group Limited (202321467)
REPORT COMPLAINT 202321467 Places for People Group Limited 3 June 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Stonewater Limited (202314861)
The complaint is about the landlord’s handling of the resident’s reports of leaks from the roof and interior mould. The Ombudsman has also investigated the landlord's complaint handling.