Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s response to: The resident’s reports of structural damage to her property causing damp and mould growth. The resident’s reports of works to her downstairs WC. The resident’s complaint.
The complaint is about the landlord’s handling of the resident’s reports of the property being affected by draught and cold. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of: A leaking downpipe. Repairs related to a series of leaks and subsequent damp, mould, and condensation in the property. Pest infestations in the property. The Ombudsman has also considered the landlords: Record-keeping. Complaint handling.
The complaint is about: The landlord’s response to the resident’s reports of repairs to the windows within the property. The landlord’s response to the resident’s reports of damp and mould.
This complaint is about the landlord’s handling of: Damp and mould in the resident’s property. Repairs in the resident’s property.
The complaint is about the landlord’s response to the resident’s reports of repair issues in her property.
The complaint is about the landlord's handling of: A boiler replacement. Issues with the resident’s electricity supply. A leak through the resident’s living room ceiling. The resident’s associated complaint.
The complaint is about: The landlord’s response to the resident about its handling of their antisocial behaviour (‘ASB’) reports. The landlord’s complaint handling. The Ombudsman has also considered the landlord’s record-keeping.
The complaint is about the landlord’s: Communication and response to the resident who has vulnerabilities, disabilities and complex needs. Handling of a rat infestation within the resident’s property. Handling of outstanding repairs including damp in the hallway, damp and mould in the bedrooms and a defective lintel above the dining area window. This Service has also investigated the landlord’s complaint handling.
The complaint concerns the landlord’s handling of the resident’s reports of a leak from the property above her. This report has also considered the landlord’s: Record keeping. Complaints handling.