Wolverhampton City Council (202322317)
The complaint is about the landlord’s handling of the resident’s reports of: Photographs on her property file, which do not reflect the current condition of the property. The landlord’s complaint handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Citizen Housing (202417758)
The complaint is about the landlord’s response to the resident’s: Request for compensation for damage to her belongings caused by damp and mould. Associated complaint.
Clarion Housing Association Limited (202231456)
The complaint is about the landlord’s handling of compensation. We have also investigated the landlord’s complaint handling.
East Midlands Housing Group Limited (202227007)
The complaint is about the landlord’s decision to apply for an injunction against the resident.
Gentoo Group Limited (202417253)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in the property. Temporary move.
London Borough of Camden Council (202332543)
The complaint is about the landlord’s handling of the resident’s reports of low water pressure at the property. The Ombudsman has also investigated: the landlord’s complaints handling. the landlord’s information management and record keeping.
London Borough of Islington (202333492)
The complaint is about the landlord’s handling of the resident’s reports of noise from the upstairs neighbour.
London Borough of Newham (202303385)
The complaint is about the landlord’s handling of the resident’s request to succeed to the tenancy. We have also investigated the landlord’s complaint handling.
London Borough of Redbridge (202409090)
The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould. Handling of the repairs to the windows. Record keeping.
Onward Homes Limited (202302512)
The complaint is about: The level and increase of service charges. The landlord’s handling of requests for information about service charges.