We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Decision Case ID 202334198 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 29 January 2026 Background The resident lives in a 3-bedroom house. She states that she […]
Decision Case ID 202408092 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Leaseholder Date 29 January 2026 Background Following receipt of their service charge estimate for 2024 to 2025, the […]
Decision Case ID 202516303 Decision type Investigation Landlord Orbit Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 January 2026 Background The resident has an assured tenancy and has held this since […]
Decision Case ID 202341540 Decision type Investigation Landlord Platform Housing Group Limited Landlord type Housing Association Occupancy Secure Tenancy Date 29 January 2026 Background The resident told the landlord about a leak in her […]
Decision Case ID 202517455 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 29 January 2026 Background The resident complained about the landlord’s handling of reports of multiple […]
Decision Case ID 202419414 Decision type Investigation Landlord Together Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 29 January 2026 Background The resident has lived in the property since June […]
Decision Case ID 202417538 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Secure Tenancy Date 29 January 2026 Background The resident lives in a house with her 4 children. At the […]
Decision Case ID 202430841 Decision type Investigation Landlord Vivid Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 January 2026 Background The resident lives in the property with her 2 sons. The […]
Decision Case ID 202522366 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 28 January 2026 Background The resident complained about delays by the landlord to complete repair work […]
Decision Case ID 202510252 Decision type Investigation Landlord Auxesia Homes Limited Landlord type For profit Occupancy Shared Ownership Date 28 January 2026 Background The resident moved into the property in April 2024 and was the […]