Peabody Trust (202348571)
The complaint is about the landlord’s handling of: The resident’s reports about damp and mould in the property. Decant accommodation. The associated complaint.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Peabody Trust (202418731)
The resident’s complaint is about the landlord’s handling of: Roof leaks, consequent damp and mould, and the handling of remedial repairs. A request for compensation for damage to personal property and lost rental revenue.
Penge Churches Housing Association Limited (202323909)
This complaint is about the landlord’s handling of reports of water ingress.
Places for People Group Limited (202412933)
The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould. Repairs to the windows. Repairs to the fence. The landlord’s complaint handling has also been considered.
Places for People Group Limited (202419425)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in the property. Associated complaint.
Sanctuary Housing Association (202304263)
The complaint is about the resident’s concerns that a faulty boiler caused increased electricity bills. The Ombudsman has also considered the landlord’s handling of the associated complaint.
Sanctuary Housing Association (202324827)
The complaint is about the landlord’s handling of the resident’s requests for repair of a wet room. We have also investigated the landlord’s complaint handling.
Southampton City Council (202319968)
The complaint is about: the condition of the property when let in 2010. the landlord’s handling of an asbestos incident in 2017. the landlord’s handling of a ceiling repair. the landlord’s response to the resident’s concerns about asbestos. the landlord’s response to the resident’s concerns about contaminated ash and air quality. The Ombudsman has also considered the landlord’s complaint handling.
Southern Housing (202402427)
The complaint is about the landlord’s handling of: Reports of roof leaks causing damp and mould in the resident’s property. The resident’s request for permission to install a shed in the communal gardens. The resident’s communication that her mother had died and her request for it to return the death certificate. The resident’s service charge queries. We will also consider the landlord’s complaint handling.
Southern Housing (202406935)
The complaint is about the landlord’s handling of: The resident’s reports of lighting and electrical issues in her home. The resident’s report about the condition of the patio. A reported issue with the bathroom door following a repair to the bathroom floor. This service had also considered the landlord’s handling of the resident’s complaint.