The Riverside Group Limited (202317327)
The complaint is about the landlord’s response to the resident’s request for reasonable adjustments. The Ombudsman has also considered the landlord’s complaint handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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The Riverside Group Limited (202318297)
The complaint is about the landlord’s handling of: The resident’s request about a named operative attending his property. A ‘warning marker’ on the resident’s records. A disclaimer form it asked the resident to sign before repairs commenced.
Together Housing Association Limited (202301946)
This complaint is about the landlord’s handling of the resident’s reports of problems with the car parking facilities and her request for a disabled parking space.
Wandle Housing Association Limited (202347808)
The complaint is about the landlord’s handling of: cyclical repairs to the resident’s bathroom. repairs to the fence. the resident’s complaint.
Wythenshawe Community Housing Group Limited (202315208)
The complaint is about the landlord’s response to the resident’s concerns about a neighbour’s driveway. We have also investigated the landlord’s complaint handling.
Yorkshire Housing Limited (202229983)
The complaint is about the landlord’s handling of the resident’s: Reports of defects and an incident with the resident’s partner that occurred on 7 January 2022. Associated complaint.
Anchor Hanover Group (202223058)
The complaint is about the landlord’s handling of the resident’s: Reports of a leak at her property. Staff conduct concerns.
Anchor Hanover Group (202318755)
The resident’s complaint is about the landlord’s: Licensing of parking bays. Response to his concerns about alterations to the layout of a car park. Recovery of the costs of a new door entry system through service charges. Complaint handling.
Birmingham City Council (202304897)
The complaint is about the landlord’s handling of the resident’s: Report of a mice infestation in the block. Associated formal complaint.
Bolton at Home Limited (202230739)
The complaint is about the landlord’s handling of: The resident’s request for a reimbursement of costs to replace fencing. The associated complaint.