Peabody Trust (202201267)
The complaint is about the landlord’s handling of the resident’s: repair to the boiler and central heating system. associated complaint.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Peabody Trust (202320114)
The complaint is about the landlord’s response to the resident’s: concerns about the proposed dates for cyclical works . complaint.
Places for People Group Limited (202223965)
The complaint is about the landlord’s: Handling of repairs to the resident’s stairlift. Complaint handling.
Plymouth Community Homes Limited (202400872)
The complaint is about the landlord’s response to the resident’s reports of a leak. This Service has also considered the landlord’s handling of the complaint.
Southern Housing (202231795)
This complaint is about the landlord’s handling of: Repairs to the resident’s staircase. The associated complaint.
Southern Housing (202321554)
The complaint is about the landlord’s handling of the resident’s concerns about damp, mould, and associated repairs. We have also considered the landlord’s handling of the resident’s complaint.
Sovereign Network Homes (Former Network Homes) (202315902)
The complaint is about: The landlord's handling of the resident’s reports of repairs to the balcony door lock. The landlord’s handling of the resident’s complaint.
Stoke-on-Trent City Council (202316585)
The complaint is about the landlord’s handling of the resident’s: Reports of noise from contractors outside his property and the impact of this on his human rights. Associated complaint.
Stonewater Limited (202318312)
The complaint is about the landlord’s handling of the resident’s request to replace the heating system and improve the property’s energy efficiency. The Ombudsman has also investigated the landlord’s handling of the complaint and level of compensation offered.
The Guinness Partnership Limited (202300328)
The complaint is about the landlord’s handling of repairs to the bathroom.