Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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London Borough of Wandsworth (202329149)

This complaint is about: The landlord’s handling of the resident’s concerns about the lift outages in his block. The level of service charges relating to the lifts and the resident’s liability to pay them.

London Borough of Wandsworth (202419149)

The complaint is about the landlord’s: Response to the resident’s concerns about leaks into her property. Complaints handling.

M&G UK Shared Ownership Limited (202333069)

The complaint is about the landlord’s handling of repairs to the district heating system.

MHS Homes Ltd (202233937)

The landlord’s handling of the resident’s reports of noise from her neighbour’s property.

Notting Hill Genesis (202333114)

The complaint is about the landlords: Decision to withdraw the resident’s access to on-site parking. Response to the resident’s request for a housing transfer. Handling of the resident’s complaint.

Paragon Asra Housing Limited (202300282)

The complaint is about the landlord’s handling of the resident’s: Request for a mutual exchange (MEX). Reports of repairs identified during the MEX process. We have also considered the landlord’s complaint handling.

Places for People Group Limited (202400604)

The complaint is about the landlord’s handling of: Reports of damp and mould. Associated complaint.

Rotherham Metropolitan Borough Council (202331664)

The complaint is about the landlord’s handling of: A furniture and flooring package charge included on the resident’s rent account. The associated complaint.

Sage Rented Limited (202401002)

The complaint is about the landlord’s handling of: the resident’s reports of ASB. the resident’s request for a property transfer. the complaint.

Sheffield City Council (202334281)

The complaint is about the landlord’s response to the resident’s reports about a lack of cleaning in the communal areas.