We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about: A claim decision for damages caused by a flood. The level of support the landlord gave when the resident made her claim. The Ombudsman has also considered the landlord’s handling of the complaint.
The complaint is about the landlord’s handling of the resident’s concerns about its contractor’s conduct and its subsequent offer of compensation.
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) causing health and safety risks. We have also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of leaks, damp and mould at the property. The Ombudsman has also investigated the landlord’s handling of the associated complaint.
The complaint is about the landlord’s handling of: The resident’s reports of multiple repairs in the property. The resident’s report of a running water noise.
The complaint is about the landlord’s handling of a roof replacement and its request that the resident paid a contribution towards this. The Ombudsman has also investigated the landlord’s complaint handling.
The complaint concerns the landlord’s: Handling of the resident’s reports of repairs. Handling of cancelled appointments and delays. Complaints handling.
The complaint is about the landlord’s handling of the resident’s: Reports of a leak. Request to reimburse the insurance excess fee.
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and harassment. We have also considered the landlord’s handling of the associated complaints.
The complaint is about the landlord’s response to the resident’s reports of repairs to the hot water system.