Your Housing Group Limited (202419290)
The complaint is about: The landlord's response to the resident’s reports of anti-social behaviour (ASB) and her request for a reasonable adjustment.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Accent Housing Limited (202329781)
The complaint is about the landlord’s handling of the resident’s reports of: A fallen tree and damage caused to her fence Delays in the boiler installation Mould on the bathroom ceiling A window leak in the bedroom We have also considered the landlord’s complaint handling
Access Homes Housing Association Limited (202326268)
The complaint is about the landlord’s handling of the resident’s concerns about: A faulty boiler at the property. A gas safety inspection. Her medical information which was related to her vulnerabilities. The associated complaint.
Clarion Housing Association Limited (202324619)
The complaint is about the landlord’s: Response to the resident’s reports of damaged paving in a communal area. Response to her concerns about cleaning and grounds maintenance issues. Complaint handling.
Clarion Housing Association Limited (202433894)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The resident’s request for a transfer. The Ombudsman has also investigated the landlord’s handling of the complaint.
Cobalt Housing Limited (202323944)
The complaint is about the landlord’s handling of the resident’s reports of damp and repairs in the bathroom. The Ombudsman has also considered the landlord’s complaint handling.
Jigsaw Homes Group Limited (202431673)
The complaint is about the landlord’s handling of repairs in the resident’s property.
London Borough of Barnet (202435181)
The complaint is about the landlord’s handling of the resident’s reports of a leak.
London Borough of Newham (202312675)
The complaint is about the landlord’s response to the resident’s reports of: A pest infestation and a request for temporary accommodation Repairs to the drains
Metropolitan Thames Valley Housing (MTV) (202319256)
The complaint is about the landlord’s response to: The resident’s reports of water leaks in the temporary property and his subsequent request for compensation. The resident’s request for compensation for personal items that went missing after moving to the temporary property.