Nottingham Community Housing Association Limited (202432146)
The resident’s complaint is about: The landlord’s handling of damp and mould in the property. The landlord’s consideration of the resident’s personal circumstances.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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One Housing Group Limited (202318113)
The complaint is about the landlord’s handling of: Communication with the resident. The resident’s reports of concerns about fire safety. The resident’s enquiries about service charges.
Ongo Homes Limited (202325287)
The complaint is about the landlord’s handling of: the resident’s report of a toilet blockage in the property and their request for compensation. the associated complaint.
Orbit Group Limited (202233468)
The complaint is about the landlord's handling of repairs to the air source heat pump system. The Ombudsman has also taken the decision to investigate the landlord’s handling of the resident’s complaint.
Origin Housing Limited (202333666)
REPORT COMPLAINT 202333666 Origin Housing Limited 27 June 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Paragon Asra Housing Limited (202326748)
The complaint is about the landlord’s handling of a leak at the property. The Ombudsman has also taken the decision to investigate the landlord’s handling of the resident’s complaint.
Peabody Trust (202411494)
The complaint is about the landlord’s handling of: The resident’s reports that the wet room floor was uneven, and water from the shower leaked out of the room. Reported concerns regarding electrical safety and installed extraction equipment. The resident’s complaint.
Peabody Trust (202416614)
The complaint is about the landlord’s handling of the resident’s concerns about asbestos and subsequent remedial works. We have also considered the landlord’s complaint handling.
Peabody Trust (202426108)
The complaint is about the landlord’s handling of: The resident’s reports of leaks, damp and mould. The resident’s reports of issues with the boiler and electrical sockets. The resident’s reports of damage to personal belongings. The associated complaints.
Platform Housing Group Limited (202303557)
The resident’s complaint is about the landlord's handling of: Reports of no hot water. Leaks. Damp and mould. This service has also considered the landlord’s complaint handling.